Find answers to your questions, learn how to use Ehgezly, or get in touch with our support team.
Find answers to the most common questions by category.
Learn how to book fields, make payments, and manage your reservations.
8 articlesManage your account settings, profile information, and preferences.
6 articlesDiscover how to find teammates and join existing matches.
5 articlesLearn about our rewards program and how to earn and redeem points.
4 articlesField owner and sales agent resources and frequently asked questions.
10 articlesTroubleshoot app issues, connectivity problems, and technical errors.
7 articlesThe most common questions our users ask about Ehgezly.
Booking a field is easy! Open the Ehgezly app, search for fields near you, select your preferred time slot, and complete the payment. You'll receive instant confirmation and can manage your booking through the app.
We accept credit/debit cards, Meeza cards, Vodafone Cash, and wallet balance. All payments are processed securely through Paymob for your protection.
Yes, you can cancel your booking according to the field's cancellation policy. Each field has its own policy, typically allowing cancellation 2-24 hours before the booking time. Refunds are processed to your wallet.
"Play Now" shows you existing bookings that need more players. You can join these matches by requesting to join, and the booking creator will approve or decline your request based on your profile.
You earn points with every booking you complete. Points can be redeemed for discounts on future bookings, exclusive merchandise, or free field time. Check your points balance in the app's rewards section.
Absolutely! We use industry-standard encryption and partner with Paymob, a certified payment processor, to ensure your financial information is completely secure and never stored on our servers.
If a field owner cancels your booking, you'll receive a full refund to your wallet immediately and be notified via the app. We also help you find alternative fields for the same time slot.
Visit our Business page and fill out the partnership application. Our team will verify your field and help you get set up within 24 hours. You'll only pay a 10% commission per successful booking.
Detailed tutorials to help you make the most of Ehgezly.
Learn how to download the app, create your account, and make your first booking in under 5 minutes.
Read GuideDiscover how to use our search filters, read reviews, and choose the best field for your needs.
Read GuideLearn how to connect with other players, create teams, and organize regular matches.
Read GuideUnderstand how to view your performance metrics, match history, and year-end wrap-up.
Read GuideOur support team is here to help you 24/7. Choose the best way to reach us.
24/7 - Always available
Sunday - Thursday: 9 AM - 10 PM
Friday - Saturday: 10 AM - 8 PM