1. Introduction
Welcome to Ehgezly ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not download, register with, or use this Service.
3. How We Use Your Information
We use the information we collect for various purposes:
3.1 Service Provision
- Process bookings and payments
- Connect you with other players and field owners
- Provide customer support and respond to inquiries
- Send booking confirmations and important updates
3.2 Service Improvement
- Analyze usage patterns to improve our features
- Personalize your experience and recommendations
- Develop new features and services
- Conduct research and analytics
3.3 Communication
- Send promotional offers and newsletters (with your consent)
- Notify you about account activities and policy changes
- Provide technical support and service announcements
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in:
- Payment processing (Paymob)
- Cloud hosting and data storage
- Analytics and performance monitoring
- Customer support services
4.2 Other Users
Certain information is shared with other users to facilitate the service:
- Your name and profile picture when booking fields or joining matches
- Basic contact information to coordinate matches
- Reviews and ratings you leave for fields
4.3 Legal Requirements
We may disclose your information if required by law or in response to:
- Legal process, court orders, or government requests
- Enforcement of our Terms of Service
- Protection of our rights, property, or safety
- Investigation of fraud or security issues
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit and at rest
- Secure payment processing through certified providers
- Regular security audits and vulnerability assessments
- Access controls and employee training on data protection
- Incident response procedures for data breaches
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Privacy Rights
You have certain rights regarding your personal information:
6.1 Access and Portability
- Request access to your personal data
- Receive a copy of your data in a portable format
- View your data processing activities
6.2 Correction and Update
- Update your profile information through the app
- Correct inaccurate or incomplete data
- Request verification of data accuracy
6.3 Deletion and Restriction
- Delete your account and associated data
- Request restriction of certain processing activities
- Withdraw consent for optional data processing
6.4 How to Exercise Your Rights
To exercise these rights, please contact us at [email protected] or through the app's settings. We will respond to your request within 30 days.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
7.1 Types of Cookies
- Essential Cookies: Required for basic functionality
- Performance Cookies: Help us analyze app usage
- Functional Cookies: Remember your preferences
- Marketing Cookies: Used for targeted advertising (with consent)
7.2 Managing Cookies
You can control cookies through your device settings. Note that disabling certain cookies may affect app functionality.
8. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.
For users between 13-18 years old, we recommend parental supervision and consent before using our Service.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Sending an email notification to registered users
- Displaying a notice in the mobile app
Changes become effective immediately upon posting. Your continued use of the Service after any changes constitutes acceptance of the new Privacy Policy.