1. Acceptance of Terms
Welcome to Ehgezly! These Terms of Service ("Terms") constitute a legally binding agreement between you and Ehgezly ("Company," "we," "us," or "our") regarding your use of our mobile application and website (collectively, the "Service").
By downloading, installing, accessing, or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.
2. Service Description
Ehgezly is a digital platform that connects football players with sports field owners in Egypt. Our Service includes:
- A mobile application for players to discover and book football fields
- A partner application for field owners to manage their facilities
- Payment processing and booking management systems
- Social features to connect players and organize matches
- Rewards and loyalty programs
We act as an intermediary platform and do not own, operate, or control the physical sports facilities listed on our platform.
3. Eligibility
3.1 Age Requirements
- You must be at least 13 years old to use our Service
- Users between 13-18 years old must have parental consent
- Users must be at least 18 years old to make bookings and payments
3.2 General Requirements
- You must provide accurate and current information
- You must comply with all applicable laws and regulations
- You must not be prohibited from using our Service under Egyptian law
- You must have the legal capacity to enter into binding contracts
4. User Accounts
4.1 Account Creation
To use certain features of our Service, you must create an account by providing:
- Valid email address or phone number
- Secure password
- Accurate profile information
4.2 Account Security
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Immediately notifying us of any unauthorized access
- Using strong, unique passwords
4.3 Account Types
- Player Accounts: For individuals booking and playing
- Field Owner Accounts: For facility owners and managers
- Sales Agent Accounts: For authorized sales representatives
5. Booking Terms
5.1 Booking Process
- All bookings are subject to field availability and owner approval
- Booking confirmations are sent via the app and email
- You must arrive on time for your booking
- Field owners reserve the right to refuse service
5.2 Cancellation Policy
- Cancellation policies are set by individual field owners
- Typical cancellation window is 2-24 hours before booking time
- Late cancellations may result in partial or no refund
- Emergency cancellations will be reviewed case-by-case
5.3 No-Show Policy
- Failure to show up for a confirmed booking may result in no refund
- Repeated no-shows may result in account restrictions
- Players should contact field owners if running late
5.4 Group Bookings and "Play Now"
- Group organizers are responsible for their group's conduct
- Joining a "Play Now" match requires organizer approval
- All participants must follow field rules and regulations
6. Payment Terms
6.1 Payment Processing
- All payments are processed through secure third-party providers (Paymob)
- We accept credit cards, debit cards, Meeza, and Vodafone Cash
- Payment is required to confirm bookings
- We reserve the right to refuse certain payment methods
6.2 Pricing and Fees
- Prices are set by individual field owners
- A service fee of 10% is included in all bookings
- All prices are displayed in Egyptian Pounds (EGP)
- Prices may vary based on time, day, and demand
6.3 Refunds
- Refunds are processed to your Ehgezly wallet
- Wallet balance can be used for future bookings
- Cash refunds may take 3-7 business days to process
- Refund eligibility depends on the field's cancellation policy
6.4 Disputes
Payment disputes should be reported within 48 hours of the booking. We will investigate all legitimate disputes and work with all parties to reach a fair resolution.
7. User Conduct
7.1 Prohibited Activities
You agree not to:
- Use the Service for any illegal or unauthorized purpose
- Violate any applicable laws or regulations
- Impersonate another person or entity
- Share false, misleading, or fraudulent information
- Interfere with the Service's operation or security
- Attempt to gain unauthorized access to our systems
- Use automated tools to access the Service
- Engage in harassment, discrimination, or abusive behavior
7.2 Content Guidelines
- Profile information must be accurate and appropriate
- Photos must not contain inappropriate or offensive content
- Reviews must be honest and based on actual experiences
- Communication must be respectful and professional
7.3 Consequences of Violations
Violations of these Terms may result in:
- Warning notifications
- Temporary account suspension
- Permanent account termination
- Legal action if necessary
8. Intellectual Property
8.1 Our Rights
The Service and its contents, including but not limited to text, graphics, images, logos, software, and design, are owned by Ehgezly and protected by Egyptian and international copyright, trademark, and other intellectual property laws.
8.2 Your Rights
You retain ownership of any content you submit to our Service, but you grant us a non-exclusive, worldwide license to use, display, and distribute such content in connection with the Service.
8.3 Restrictions
You may not:
- Copy, modify, or create derivative works of our Service
- Reverse engineer or attempt to extract source code
- Use our trademarks without written permission
- Remove or alter any copyright notices
9. Limitation of Liability
9.1 Service Disclaimer
Our Service is provided "as is" and "as available" without warranties of any kind. We do not guarantee:
- Uninterrupted or error-free operation
- Accuracy of field information or availability
- Quality or safety of sports facilities
- Conduct of other users or field owners
9.2 Limitation of Damages
To the maximum extent permitted by law, Ehgezly shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.
9.3 Maximum Liability
Our total liability for any claims related to the Service shall not exceed the amount you paid to us in the 12 months preceding the claim.
9.4 Third-Party Facilities
We are not responsible for the condition, safety, or quality of third-party sports facilities. Users participate in sports activities at their own risk.
10. Termination
10.1 Termination by You
You may terminate your account at any time by:
- Using the account deletion feature in the app
- Contacting our support team
- Sending a written request to our legal team
10.2 Termination by Us
We may terminate or suspend your account immediately if you:
- Violate these Terms of Service
- Engage in fraudulent or illegal activities
- Pose a risk to other users or our platform
- Fail to pay outstanding fees
10.3 Effects of Termination
- Your access to the Service will be immediately revoked
- Outstanding bookings will be cancelled with appropriate refunds
- Your data will be handled according to our Privacy Policy
- Wallet balances will be refunded according to our refund policy
11. Governing Law and Dispute Resolution
11.1 Governing Law
These Terms are governed by the laws of Egypt, without regard to conflict of law principles.
11.2 Dispute Resolution
For any disputes arising from these Terms or the Service:
- Direct Resolution: Contact our support team first
- Mediation: If needed, we'll engage in good-faith mediation
- Arbitration: Unresolved disputes will be settled through binding arbitration in Cairo, Egypt
11.3 Class Action Waiver
You agree to resolve disputes individually and waive the right to participate in class actions or collective proceedings.
11.4 Jurisdiction
Any legal proceedings will be conducted in the courts of Cairo, Egypt, and you consent to the jurisdiction of such courts.
12. Miscellaneous
12.1 Changes to Terms
We may update these Terms periodically. Significant changes will be communicated through:
- Email notifications to registered users
- In-app notifications
- Website announcements
12.2 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.
12.3 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Ehgezly regarding the Service.
12.4 Assignment
We may assign our rights and obligations under these Terms to a third party in connection with a merger, acquisition, or sale of assets.